Warranty & Exchange Policy
Our warranty and exchange support depends on product type, issue details, manufacturer policy, and product condition at the time of review.
Checked Before Dispatch
Products are checked before dispatch where possible. Customers are requested to inspect items after receiving their order.
Brand / Supplier Policy
Warranty support depends on the product brand, supplier, manufacturer policy, and proof of purchase.
Issue-Based Review
Exchange requests are reviewed based on product condition, issue type, packaging, and order confirmation details.
When an exchange may be considered
An exchange may be considered if the wrong product was delivered, the product has a confirmed issue, or the product does not match the confirmed order details.
The product should be unused, properly packed, and returned with original packaging, accessories, manuals, and proof of purchase where applicable.
Non-Exchangeable Items
Used, damaged, opened hygiene-sensitive, disposable, or consumable items may not be eligible for exchange due to safety and hygiene reasons.
Disposables & Hygiene Products
Items such as gloves, masks, gowns, caps, shoe covers, bandages, and other hygiene-sensitive products may not be returnable once opened or used.
Electronic / Diagnostic Items
Diagnostic and electronic items may be checked under supplier or manufacturer warranty terms where applicable.
Delivery Charges
Delivery, return, or replacement shipping charges may apply depending on the issue, product type, and customer location.
How to Request Support
To request warranty or exchange support, contact us on WhatsApp with your order number, product photos, issue details, and purchase confirmation.
Our team will review the request and guide you about the next steps based on the product and issue type.
Share your issue on WhatsApp
Send your order number, product pictures, and issue details for review.
