Frequently Asked Questions
Find quick answers about ordering, delivery, payment methods, product availability, warranty, and support.
How can I place an order?
You can place an order directly through our website by adding products to cart and completing checkout. You can also contact us on WhatsApp for product availability or order support.
Do you deliver across Pakistan?
Yes, Pak Care Surgicals supports delivery across Pakistan. Delivery time and charges may vary depending on product availability, location, courier service, and product size.
What are the delivery charges?
Standard delivery charges are Rs 199 for eligible orders. Large, bulky, fragile, or special-handling items may have separate delivery charges confirmed before dispatch.
Is Cash on Delivery available?
Yes, Cash on Delivery is available for eligible orders. Our team may contact you before dispatch to confirm your order details.
Do you accept Bank Transfer, JazzCash, and EasyPaisa?
Yes, these payment methods may be available after order confirmation. Our team will share official payment details when required. Please do not send payment to any unverified account or number.
How do I confirm product availability?
You can confirm product availability by placing an order or contacting our team on WhatsApp at 0303 9333663.
Do you provide products for clinics and hospitals?
Yes, we support clinics, hospitals, laboratories, physiotherapy centers, healthcare professionals, and institutional buyers for regular and bulk orders.
Can I exchange or return a product?
Exchange or warranty support depends on product type, condition, issue details, packaging, and supplier or manufacturer policy. Please contact us with your order number and product pictures.
Are disposable or hygiene products returnable?
Opened, used, disposable, or hygiene-sensitive items such as gloves, masks, gowns, caps, shoe covers, bandages, and similar products may not be eligible for return or exchange.
How can I contact Pak Care Surgicals?
You can contact us on WhatsApp or phone at 0303 9333663, email support@pakcaresurgicals.com, or visit our store at Shop No. 41, 116 Doctor Line, Saddar, Hyderabad, Pakistan.
Ask us on WhatsApp
Message us for product availability, order support, delivery, or payment assistance.
