Warranty and Exchange Policy
Clear support process for eligible product concerns.
Some items may be eligible for review depending on product type, condition, and the issue reported.
Eligible for Review
- Incorrect item received
- Item damaged before delivery
- Eligible product issue reported promptly
- Unused item with original packaging where applicable
Not Eligible
- Used hygiene or disposable items
- Opened sterile or sealed items
- Items damaged after delivery
- Requests without order details
Hygiene and Disposable Items
For safety reasons, hygiene-sensitive, disposable, sterile, or opened sealed items may not be exchangeable.
1
Contact Support
Message the team with your order details.
2
Share Photos
Send clear photos or videos if product condition needs review.
3
Wait for Review
The team will check eligibility and guide next steps.
